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Mercedes-Benz Genuine Terms and Conditions of Trade

Mercedes-Benz Genuine Our Price Promise Guarantee means we won't be beaten on any genuine Mercedes-Benz Part.


Quotes

Parts quoted by Mercedes-Benz Genuine will be the original parts listed for that specific vehicles chassis number in accordance to when the vehicle was manufactured. We will endeavour to try our best if any vehicle has been fitted with alternative/aftermarket/upgraded items but will hold no responsibility for supplying parts different to that of which has been fitted after the car has been manufactured.

Accounts/Payments

Full payment is required for any non account customers before any items are dispatched and/or ordered from overseas. Cheque on delivery will not be accepted unless prior approval by management. For account applications visit www.mercedes-benzgenuine.com Parts Issued VIA Parts Trader will not receive GetGenuine reward points.

Credit Returns

Credits sought for returned goods shall be at the discretion of the vendor and subject to the following conditions:
1. Goods must be returned within 14 days of the invoice date and accompanied by a credit return stating the reason for the return.
2. Goods must be unused, unmarked and in saleable condition with original packaging.
3. Credit returns will be subject to a surcharge.
4. Goods ordered from overseas (non-stocked items) and electrical goods purchased through Parts Trader are non returnable.

THIS POLICY MAY BE UPDATED FROM TIME TO TIME

Mercedes-Benz Genuine reserves the right to change this policy at any time and any amended policy will be posted on this website.

PLEASE READ OUR PRIVACY POLICY

We take customer confidentially and privacy seriously. For more information see our privacy policy.